Returns & Exchange
We always want to meet our customers’ respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and exchange policy.
1. Request for the returned or exchanged items
a. The customer has to contact us to get a return authorization (return address) or exchange authorization within 60 days upon receipt if you want to return/exchange your purchase.
b. Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items which are defective or damaged upon receipt);
c. Tights, socks, and final sale items are not in the range of return or exchange;
d. Items received in original packaging.
Note: 1.All items purchased on sale are non-returnable. 2. For Swimwear, Sleepwear, Underwear & Bodysuit, if there is no quality problem, we do not offer return & exchange service. 3. Shipping fee is non-refundable, except in cases where we have made a shipping error. 4. Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).
2. Return Guidelines:
If you are not 100% satisfied with your purchase. You can return your item(s) for a full refund within 60 days upon receipt. However you need to pay the return’s shipping fee on your own.
Please click here download to return the merchandise. Fill in our return form, send it to firstname.lastname@example.org.
3. Exchange Guidelines:
Exchange is available if you are not 100% satisfied with your purchase within 60 days upon receipt. However you need to pay the return’s shipping fee on your own. Please click here download for exchange the merchandise. Fill in our exchange form, send it to email@example.com.
4. How Long Does It Take To Process My Return?
Once we have received your package, if you ask for return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. If you ask for exchange, exchange will be sent in 3 days when we get the returned items. Thanks for your cooperation and understanding.
If you find that the size or color you get is not the same as shown on the website, don’t panic and worry. In order to save time and energy, please put them on first and see how it turns out. If they don't fit you well, you could return them definitely.
To contact customer service for questions to obtain return authorization, please submit tickets to us from the contact-us page.